Privacy Policy
INTRODUCTION
This Privacy Policy explains the types of personal data we may collect about you when you interact with us. It also explains how we store and handle that data, and keep it safe.
We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Truu Tools LTD uses your data.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
It’s likely that we’ll need to update this Privacy Policy from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.
At Truu Tools, we promise that we’ll tell you how we use your data and we’ll make sure that your data is collected and stored securely. You can update and manage your preferences at any time by email at info@truutools.com
We must keep some information about you, such as name, email address & telephone number so we can process orders. We also must
share data with our trusted partners so we can arrange deliveries across the wide variety of products we offer. But you can be assured that your information is protected under strict procedures that we enforce.
If you choose to receive email marketing from Truu tools LTD, we can let you know of the latest special offers as well as the latest new releases. If you would like to stop receiving marketing form us, email info@truutools.com
with the subject “Unsubscribe”. Alternatively, you can unsubscribe using the “Unsubscribe” button at the footer of any of our email communications.
We have made this Privacy Policy available to you to let you know precisely what kind of personal information we collect, how it
is handled, with whom it may be shared, and how you may access and remain in control of your data you have provided to us. By visiting any part of our website www.truutools.com,
you will have consented to the policies and practices described in this Privacy Policy and the Terms of Business of our Websites, which are incorporated herein
by reference.
Truu Tools:
26 Hooke Close,
Poole, Dorset,
Bh17 8BB,
Personal information that we
collect
We collect a range of personal information relating to you,
including your:
- name
- email address
- telephone number
- credit or debit card information and/or other payment information
- IP address
- any other personal information that you choose to provide to us when you complete
our online contact forms or otherwise make contact with us
How we use your personal information
We use your personal information as follows:
- to maintain our relationship with you whilst you are a customer
- to process orders and provide agreed goods and services to you
- for invoicing, processing payments, account set up and maintenance
- to communicate with you, including to respond to information requests /enquiries
submitted and/or to obtain your feedback on our products and services - for record keeping, statistical analysis and internal reporting and research
purposes - to notify you about changes to our products and services
- to decide on and notify you about price changes
- to monitor the quality of our products and services
- for logistical purposes, including to plan and log delivery routes
- to investigate any complaint you make
- to provide evidence in any dispute or anticipated dispute between you and us
- to obtain credit references, credit checks and for debt collection, fraud detection
and prevention and risk management purposes - to monitor and/or record telephone conversations to or from you in order to offer
you additional security, resolve complaints, improve our service standards and
for staff training purposes - to protect the rights, property, and/or safety of Truu Tools LTD, its personnel and others
MARKETING
We want to bring you offers and promotions that are most relevant to your interests at particular times. To help us form a better, overall understanding of you as a customer. For this purpose, we also combine the data that we collect directly from you with data that we obtain from third parties to whom you have given your consent to pass that data onto
us.
HOW WE PROTECT YOUR PERSONAL DATA
We know how much data security matters to all our customers. So, we will treat your data with the utmost care and take all appropriate steps to protect it.
HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised. When determining the relevant retention periods, we will take into account factors including:
- legal obligation(s) under applicable law to retain data for a certain period of time
- statute of limitations under applicable law(s)
- (potential) disputes
- guidelines issued by relevant data protection authorities
Otherwise, we securely erase your information once this is no
longer needed.
How we share your personal information
When we use your personal information for the purposes specified above, we may also share it with:
- third
party provider(s) who provide the following types of services to us: marketing, market research, warehousing, logistics, software, recruitment and customer
relationship management - third party providers and agents we appoint as our sales agents or to perform
services on our behalf, who are provided with access to certain Truu Tools LTD customer account details in
order to process sales or provide services on our behalf - third party providers in order for us to process payments that are due to us, in
doing so we provide bank card details to such providers - licensed credit reference agencies, debt collection agencies and lawyers when we carry
out credit checks, to report on your payment performance and/or or seek to
recover debts due to us - our accountants, auditors, lawyers or similar advisers when we ask them to provide
us with professional advice - emergency services in the event that we need to report accidents or incidents or request
emergency assistance - any Government Department, public body or other third party where we believe in good faith that the law requires this; in the interests of public health and
safety; or in order to protect the rights, property, or safety of Truu Tools LTD, its employees or others - any other third parties, if authorised by you to do so
Links to third party websites
Our websites contain links to other Internet websites.
Unless otherwise explicitly stated, we are not responsible for the privacy
practices or the content of such websites, including such sites use of any personal information. Nevertheless, in the event you encounter any third party associated with our Websites (or who claims association with our Websites) who you feel is improperly collecting or using information about you,
please contact info@truutools.com we will be happy to forward your message to the third party.
WHAT
ARE YOUR RIGHTS OVER YOUR PERSONAL DATA?
You have the right to request:
- Access to the personal data we hold about you, free of
charge in most cases - The correction of your personal data when incorrect, out of date or
incomplete - That we stop using your personal data for direct marketing (either through specific channels, or all channels)
- That we stop any consent-based processing of your personal data after you
withdraw that consent - Review by a Partner of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).
You can contact us to request to exercise these rights at
any time as follows:
To ask for your information or to ask for your information to be amended contact our customer services team:
Truu Tools LTD
Info@truutools.com
If we choose not to action your request we will explain to you the reasons for
our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw
that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the
basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We
must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy.
Contact
Any questions you may have regarding the infromation set out in this policy please contact us at: info@truutools.com